Icebox Logistics Services, Inc. (Icebox / ILSI), a member company of Magsaysay Shipping and Logistics (MSL), has once again proven customer service excellence by successfully hurdling its renewal audit for ISO 9001:2015 last November 20. 

ISO 9001 is the international standard for a quality management system (QMS). By complying with the stringent standards of ISO 9001, organizations such as Icebox demonstrate their ability to consistently provide products and services that meet customer and regulatory requirements while working towards continuous improvement. 

Icebox aims to provide unparalleled customer experience, and the ISO 9001 accreditation confirms its commitment to service reliability, quality, and safety. The team has been introducing innovative processes and solutions that benefit its cold chain customers and further improve and expand its services. 

“The COVID pandemic hit the whole world by surprise. Quality management and continuous improvement are key factors to thrive and even be ahead of the needs of our customers during these times,” said Gilbert Singson, General Manager of Icebox. “We take pride in being assessed to be compliant with ISO 9001 standards. We also accept that we have room for improvement and it takes the involvement of the whole team to continue evolving into the preferred cold chain logistics provider.” 

Icebox has been ISO 9001 certified since 2012 by SGS Philippines.